Omaha has a new complaint department of sorts, and it’s right at your fingertips. Mayor Jean Stothert unveiled Omahahotline.com on Wednesday.
The site gives people a new way to report problems in their neighborhood through an online system that Stothert says will expand services already offered by the mayor’s hotline. Last year, that hotline channeled more than 38,000 service requests to city departments — neighborhood complaints about things like litter, dilapidated homes and potholes.
All of those complaints were taken over the phone but now, the city is bringing the web into the fight.
Mayor Stothert says the website will be more efficient and more customer friendly. “We just want as many resources available, easy-to-use, easy-to-navigate, that we possibly can have. And the important thing for this one is to provide updates and feedback to those who have filed the complaint.”
The Mayor’s Hotline staff also takes reports via the CitySourced mobile app as well as those called in to 402-444-5555 or emailed to hotline@cityofomaha.org.
You can also use the site to report concerns to Douglas County.