CVS TO CHANGE ON-HOLD MUSIC AFTER DOCTOR PLEADS WITH COMPANY TO DO SO
Never underestimate the impact one person can have. A doctor from Massachusetts is getting his wish after pleading with CVS to change its on-hold jingle after he couldn't take hearing the music anymore.
Dr. Steven Schlozman, a child psychiatrist at Massachusetts General Hospital, wrote a tongue-in-cheek letter to WBUR-FM last year explaining his hatred for the jingle. He notes that the jingle haunts him "day and night," and that he hears it in his sleep. Hopefully he's celebrating now, as a CVS spokeswoman told the Boston Globe Friday that the pharmacy chain is in the process of updating its voice-response phone system, including the on-hold music.